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Service Levels and Schedule of Charges
Our client service levels are based on a sliding scale of fees designed to allow clients to obtain a level of service from us relevant to the value of funds for which we have responsibility.
The following three service levels relate to Financial Planning Clients.
Bronze Service
Bronze Service is available to those clients with assets under advice of between £5,000 and £75,000 at outset. A face to face meeting will be held annually where a review of their holdings can be conducted.
The charge for this service is taken from funds under advice at the rate of 1% per annum.
For those clients where assets under advice are valued at less than £45,000 at outset, the following additional monthly service fees are payable:-
For funds under advice of £5,000 - £24,999 - £25 per month
For funds under advice of £25,000 - £ 34,999 - £20 per month
For funds under advice of £35,000 - £ 44,999 - £15 per month
Silver Service
Silver Service is offered to those clients with assets under advice valued at between £75,000 and £250,000 at outset. In these circumstances we will meet clients on a face-to-face basis once a year. These clients will have a requirement for an on-going service but their affairs are likely to be less complex, not requiring the higher levels of service available under the Gold Service.
The charge for this service is taken from funds under advice at the rate of 0.75% per annum.
Gold Service
Gold Service is available to those individuals who seek a high level of service. They will be seeking service on assets valued at in excess of £250,000 at outset. Such clients are likely to be either retired, wealthy individuals or entrepreneurs running successful businesses. Their needs will generally (but not exclusively), be of a more complex nature.
Gold Service provides these clients with bi-annual face-to -face meetings where an assessment of their portfolio can be undertaken and changes to their circumstances evaluated.
The charge for this service is taken from funds under advice at the rate of 1% per annum. For funds in excess of one million pounds the rate will reduce to 0.85% per annum.
Transactional Customers
For transactional customers seeking on-going service and where there are no assets under advice, an annual review is available where an appraisal of existing plans and arrangements can be conducted on an annual basis with recommendations made as appropriate.
The charge for this service is made by way of a service fee payable at the rate of £35 per month.
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